Elements and Performance Criteria
- Manage own learning
- Personal goals or vision are considered and articulated
- Opportunities for learning new ideas and techniques in relation to personal goals are identified
- Personal learning needs and skill gaps are recognised
- Opportunities for skills development activities are identified in liaison with relevant personnel
- Range of learning tools and practices are accessed and applied to the job
- Advantage is taken of on-the-job and off-the-job learning opportunities
- Adapt to and demonstrate appropriate work practice
- Work requirements are identified and interpreted with advice from appropriate persons
- Appropriate dress and behaviour is observed in the workplace
- Work and personal priorities are identified and a balance is achieved
- Time management strategies are applied to work duties
- Interactions with others is tailored to take into account different backgrounds, cultures and languages
- Work within organisational requirements
- Organisational requirements and key workplace activities are identified
- Relevant workplace policies and guidelines are identified and applied to work undertaken
- Range of organisational and industry values are identified
- Uncertainties are discussed with key personnel and clarified
- Identify industry products and services
- Industry products are identified
- Industry services are identified
- Appropriate standards of customer service are identified across each industry sector
- Quality standards for products and services as identified by the industry are clarified
- Identify industry sectors
- Main industry sectors, their key activities and the way in which they interrelate are identified
- Industry sector roles and responsibilities are clarified
- Industry representatives and their roles are clarified
- Issues or events impacting on the industry are outlined